Managed IT Services Built Around Your Organization

Every organization has different operational requirements. Rather than forcing every client into the same package, BGSN offers three carefully designed service tiers.

Essential

₱45,000/month

Device/User Coverage: Up to 25

Additional devices and services available

Designed for

Small businesses
Professional firms
Retail stores
Small healthcare clinics
Restaurants
Small hotels
Growing organizations

Included Services

Business Hours Help Desk (8x5)
Remote Technical Support
Endpoint Monitoring
Patch Management
Antivirus Monitoring
Asset Inventory
Microsoft 365 Basic Administration
Monthly Health Report
Backup Monitoring
Vendor Coordination
Client Portal Access
Quarterly Technology Recommendations

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Professional

₱95,000/month

Device/User Coverage: Up to 50

Additional devices and services available

Designed for

Growing businesses
Multi-site companies
Regional offices
Medium-sized BPOs
Hotels
Manufacturing companies
Healthcare providers

Included Services

Everything in Essential plus:

24x7 Infrastructure Monitoring
Server Administration
Network Administration
Firewall Management
Switch Monitoring
Wireless Management
Cloud Administration
Advanced Backup Monitoring
Executive Reporting
Priority Support Queue
Quarterly Business Reviews
Dedicated Technical Account Manager
Change Management Assistance
License Management
Capacity Planning
Technology Roadmap Planning

Talk to Our Team

Enterprise

₱250,000/month

Device/User Coverage: Up to 150

Additional devices and services available

Designed for

Banks
Large Hospitals
Insurance Companies
Government Agencies
Large Manufacturers
National Retail Chains
Enterprise Organizations

Included Services

Everything in Professional plus:

Unlimited Remote Support
Dedicated Service Delivery Manager
Dedicated TAM
vCIO Services
Strategic IT Planning
Cybersecurity Advisory
Compliance Reporting
Executive Dashboards
Advanced Business Intelligence Reporting
Disaster Recovery Planning
Business Continuity Planning
High Availability Consulting
Vendor Management
Project Prioritization
Executive Quarterly Business Reviews
Technology Budget Planning
Infrastructure Lifecycle Planning
Priority Emergency Response
Executive Escalation Hotline
White-Glove Support

Contact Our Team

Service comparison

Each tier includes the services in the tiers below it. Essential covers day-to-day support. Professional adds infrastructure and priority operations. Enterprise adds strategic planning and executive support.

Managed IT service comparison across Essential, Professional, and Enterprise
Service	Essential	Professional	Enterprise
Business Hours Help Desk (8x5)	Included in Essential	Included in Professional	Included in Enterprise
Remote Technical Support	Included in Essential	Included in Professional	Included in Enterprise
Endpoint Monitoring	Included in Essential	Included in Professional	Included in Enterprise
Patch Management	Included in Essential	Included in Professional	Included in Enterprise
Antivirus Monitoring	Included in Essential	Included in Professional	Included in Enterprise
Asset Inventory	Included in Essential	Included in Professional	Included in Enterprise
Microsoft 365 Basic Administration	Included in Essential	Included in Professional	Included in Enterprise
Monthly Health Report	Included in Essential	Included in Professional	Included in Enterprise
Backup Monitoring	Included in Essential	Included in Professional	Included in Enterprise
Vendor Coordination	Included in Essential	Included in Professional	Included in Enterprise
Client Portal Access	Included in Essential	Included in Professional	Included in Enterprise
Quarterly Technology Recommendations	Included in Essential	Included in Professional	Included in Enterprise
24x7 Infrastructure Monitoring	Not included in Essential	Included in Professional	Included in Enterprise
Server Administration	Not included in Essential	Included in Professional	Included in Enterprise
Network Administration	Not included in Essential	Included in Professional	Included in Enterprise
Firewall Management	Not included in Essential	Included in Professional	Included in Enterprise
Switch Monitoring	Not included in Essential	Included in Professional	Included in Enterprise
Wireless Management	Not included in Essential	Included in Professional	Included in Enterprise
Cloud Administration	Not included in Essential	Included in Professional	Included in Enterprise
Advanced Backup Monitoring	Not included in Essential	Included in Professional	Included in Enterprise
Executive Reporting	Not included in Essential	Included in Professional	Included in Enterprise
Priority Support Queue	Not included in Essential	Included in Professional	Included in Enterprise
Quarterly Business Reviews	Not included in Essential	Included in Professional	Included in Enterprise
Dedicated Technical Account Manager	Not included in Essential	Included in Professional	Included in Enterprise
Change Management Assistance	Not included in Essential	Included in Professional	Included in Enterprise
License Management	Not included in Essential	Included in Professional	Included in Enterprise
Capacity Planning	Not included in Essential	Included in Professional	Included in Enterprise
Technology Roadmap Planning	Not included in Essential	Included in Professional	Included in Enterprise
Unlimited Remote Support	Not included in Essential	Not included in Professional	Included in Enterprise
Dedicated Service Delivery Manager	Not included in Essential	Not included in Professional	Included in Enterprise
Dedicated TAM	Not included in Essential	Not included in Professional	Included in Enterprise
vCIO Services	Not included in Essential	Not included in Professional	Included in Enterprise
Strategic IT Planning	Not included in Essential	Not included in Professional	Included in Enterprise
Cybersecurity Advisory	Not included in Essential	Not included in Professional	Included in Enterprise
Compliance Reporting	Not included in Essential	Not included in Professional	Included in Enterprise
Executive Dashboards	Not included in Essential	Not included in Professional	Included in Enterprise
Advanced Business Intelligence Reporting	Not included in Essential	Not included in Professional	Included in Enterprise
Disaster Recovery Planning	Not included in Essential	Not included in Professional	Included in Enterprise
Business Continuity Planning	Not included in Essential	Not included in Professional	Included in Enterprise
High Availability Consulting	Not included in Essential	Not included in Professional	Included in Enterprise
Vendor Management	Not included in Essential	Not included in Professional	Included in Enterprise
Project Prioritization	Not included in Essential	Not included in Professional	Included in Enterprise
Executive Quarterly Business Reviews	Not included in Essential	Not included in Professional	Included in Enterprise
Technology Budget Planning	Not included in Essential	Not included in Professional	Included in Enterprise
Infrastructure Lifecycle Planning	Not included in Essential	Not included in Professional	Included in Enterprise
Priority Emergency Response	Not included in Essential	Not included in Professional	Included in Enterprise
Executive Escalation Hotline	Not included in Essential	Not included in Professional	Included in Enterprise
White-Glove Support	Not included in Essential	Not included in Professional	Included in Enterprise

Essential

Business Hours Help Desk (8x5), included
Remote Technical Support, included
Endpoint Monitoring, included
Patch Management, included
Antivirus Monitoring, included
Asset Inventory, included
Microsoft 365 Basic Administration, included
Monthly Health Report, included
Backup Monitoring, included
Vendor Coordination, included
Client Portal Access, included
Quarterly Technology Recommendations, included

Professional

Business Hours Help Desk (8x5), included
Remote Technical Support, included
Endpoint Monitoring, included
Patch Management, included
Antivirus Monitoring, included
Asset Inventory, included
Microsoft 365 Basic Administration, included
Monthly Health Report, included
Backup Monitoring, included
Vendor Coordination, included
Client Portal Access, included
Quarterly Technology Recommendations, included
24x7 Infrastructure Monitoring, included
Server Administration, included
Network Administration, included
Firewall Management, included
Switch Monitoring, included
Wireless Management, included
Cloud Administration, included
Advanced Backup Monitoring, included
Executive Reporting, included
Priority Support Queue, included
Quarterly Business Reviews, included
Dedicated Technical Account Manager, included
Change Management Assistance, included
License Management, included
Capacity Planning, included
Technology Roadmap Planning, included

Enterprise

Business Hours Help Desk (8x5), included
Remote Technical Support, included
Endpoint Monitoring, included
Patch Management, included
Antivirus Monitoring, included
Asset Inventory, included
Microsoft 365 Basic Administration, included
Monthly Health Report, included
Backup Monitoring, included
Vendor Coordination, included
Client Portal Access, included
Quarterly Technology Recommendations, included
24x7 Infrastructure Monitoring, included
Server Administration, included
Network Administration, included
Firewall Management, included
Switch Monitoring, included
Wireless Management, included
Cloud Administration, included
Advanced Backup Monitoring, included
Executive Reporting, included
Priority Support Queue, included
Quarterly Business Reviews, included
Dedicated Technical Account Manager, included
Change Management Assistance, included
License Management, included
Capacity Planning, included
Technology Roadmap Planning, included
Unlimited Remote Support, included
Dedicated Service Delivery Manager, included
Dedicated TAM, included
vCIO Services, included
Strategic IT Planning, included
Cybersecurity Advisory, included
Compliance Reporting, included
Executive Dashboards, included
Advanced Business Intelligence Reporting, included
Disaster Recovery Planning, included
Business Continuity Planning, included
High Availability Consulting, included
Vendor Management, included
Project Prioritization, included
Executive Quarterly Business Reviews, included
Technology Budget Planning, included
Infrastructure Lifecycle Planning, included
Priority Emergency Response, included
Executive Escalation Hotline, included
White-Glove Support, included

Our Technology Operations Center

BGSN operates using a centralized service delivery model designed to ensure consistency across every client engagement.

Our operational teams include:

Service categories

The same services, grouped by the work they cover. A higher plan includes the services from the tiers below it.

Help Desk & Technical Support

The service desk is the primary point of contact for incidents, requests, and everyday user issues during the hours included in the plan.

Business Hours Help Desk (8x5)
Remote Technical Support
Unlimited Remote Support
Priority Support Queue
Vendor Coordination
Client Portal Access

Endpoint Management

Computers and other endpoints are tracked for inventory, patches, and antivirus so problems are visible before they spread.

Endpoint Monitoring
Patch Management
Antivirus Monitoring
Asset Inventory

Infrastructure

Servers, networks, firewalls, wireless, and cloud services are monitored and administered so the environment stays available.

24x7 Infrastructure Monitoring
Server Administration
Network Administration
Firewall Management
Switch Monitoring
Wireless Management
Cloud Administration

Microsoft 365

Accounts, mail, and collaboration settings are administered so daily Microsoft 365 work can continue.

Microsoft 365 Basic Administration
Microsoft 365 Support

IT Strategy

Reviews and planning keep capacity, roadmaps, and technology spending aligned with how the organization operates.

Quarterly Technology Recommendations
Quarterly Business Reviews
Technology Roadmap Planning
Capacity Planning
Strategic IT Planning
vCIO Services
Technology Budget Planning

Business Continuity

Backup oversight and recovery planning prepare the organization to keep operating through an outage.

Backup Monitoring
Advanced Backup Monitoring
Disaster Recovery Planning
Business Continuity Planning
High Availability Consulting

Managed IT Services Built Around Your Organization

Essential

Professional

Enterprise

Service comparison

Essential

Professional

Enterprise

Our Technology Operations Center

01Service DeskPrimary point of contact for all client support requests.

02Network Operations Center (NOC)The Network Operations Center continuously monitors infrastructure health.

03Security OperationsCybersecurity is embedded into every managed service agreement.

04Professional Services TeamLarge technology initiatives require specialized expertise.

Service categories

Help Desk & Technical Support

Endpoint Management

Infrastructure

Microsoft 365

IT Strategy

Business Continuity